RETURNS/EXCHANGES
We have a 30-day return policy, which means you have 30 days from the date you purchased your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused with no scent, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at afiausamerch@gmail.com. Please note that returns will need to be sent to the following address:
AFIA LLC
1 Morgan Ave, Norwalk, CT
06851, United States
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for all return shipping fees, as AFIAL LLC cannot be liable for lost in-bound packages. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at afiausamerch@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Items that are considered for exchange may have had the tags removed but are still in unworn condition, with no marks or scent. They will be evaluated upon arrival at AFIA LLC, and if they pass inspection, you will be given a store credit with a 25% restocking fee deducted from the total. Shipping charges are never refunded or exchanged. They are the responsibility of the consumer.
European Union 3 day cooling off period is not accepted, as we are an American company.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that if your item was purchased at an event and you paid with cash, you will be offered 100% of the purchase price as store credit. Alternatively, you may request a check for the purchase total, minus a 7% processing fee.
If more than 15 business days have passed since we’ve approved your return, please contact us at afiausamerch@gmail.com.
